Security Team Leader
The closing date is 08 June 2026
An exciting opportunity has arisen for a motivated and reliable individual to join the Security Services team as a Band 3 Security Supervisor. The post holder will support the delivery of a safe and secure environment across the Health Board, assisting in the day‑to‑day supervision of security officers. You will play a key role in ensuring high standards of service, professionalism, and compliance with organisational policies and procedures.
Main duties of the job
* Lead and coordinate security staff on shift
* Provide a visible, professional and reassuring presence across all sites
* Support the response to incidents, including conflict situations and emergencies
* Ensure all incidents are recorded accurately and reported in line with policy
* Carry out regular patrols of buildings and grounds to maintain security
* Monitor CCTV systems in accordance with legislation and local procedures
* Provide guidance and support to security officers during shifts
* Liaise with staff, patients, visitors, and external agencies such as the Police
* Promote a safe and secure working environment at all times
* Assist with investigations and follow‑up actions where required
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person's chance of leading a healthy life should be equal. Our 10‑year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
The Security Supervisor will support the Security Management team in the effective delivery of security services across all sites. Key responsibilities include:
* The allocation of duties and deployment of staff
* Ensure compliance with Health Board policies, procedures, and legal requirements
* Supporting training and development of security staff
* Maintaining accurate records and documentation
* Responding to and managing incidents in a calm and professional manner
* Undertaking administrative duties relevant to the role
Qualifications
* Good general education to include GCSEs in English and Mathematics or equivalent
* Security Certification / Licences
* Other Qualifications
Experience
* Security Experience
* Previous experience of undertaking Security duties
* Working with the general public
Skills
* Good communication skills & ability to work as part of a team
* Good standard of IT skills (Outlook, Word, reporting systems)
* Ability to deal with volatile situations calmly and effectively
* Knowledge of GDPR / information governance
Special Knowledge
* Security Standards, protocols & legislation
* Proactive support for change
* Ability to stimulate staff to improve quality of service
* Understanding of Health and Safety regulations
* Understanding of NHS policies, values, and procedures
* Knowledge of GDPR and information governance
Personal Qualities
* Commitment to customer service
* Ability to work individually as well as part of a team with minimal supervision
* Flexible in working patterns and site attendance
* Empathy when dealing with patients, visitors, and staff
* Strong Positive leadership presence
Other
* Flexible to work shifts, including nights, weekends and bank holidays
* Ability to attend all UHB sites and drive UHB vehicle
* Ability to undertake physical intervention where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Security Department, University Hospital of Wales, Heath, Cardiff, CF14 4XW
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