Job Description As our Pre Brief Operative your key responsibilities will include; Taking ownership of Google Documents and keeping them updated with accurate and timely information Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork Participating in daily team briefings and contributing to process improvement discussions Ensuring compliance with health and safety regulations within the depot environment Maintaining a clean and organised work area, promoting a professional image of the depot