Delivery Team Lead
Based in the London office (Holborn) or travelling to customer sites around the UK
About us:
Tendable is a venture capital-backed, Series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement whilst also freeing up more of their time for patient care. With instant access to real-time reporting and actionable insights, our management portal provides leadership and external bodies with assurance over the quality of health and care services.
Tendable has a mission to transform quality by equipping health and care professionals with the tools and insights to continuously improve patient care. We’re looking for driven people with a start-up mentality, who are passionate about making a positive impact.
The role:
We’re looking for a Delivery Team Lead who will ensure new customers onboard through a professional and seamless process and ensure existing customers are set up to successfully develop and manage their audit and quality programs. You’ll act as a trusted product expert who can translate customer needs into optimal platform configuration and identify opportunities to improve internal processes and the customer experience.
This is a hands-on, customer-facing role ideal for someone who loves building strong relationships, solving problems, and making a direct impact.
Responsibilities:
* Project manage the customer onboarding process.
* Scope and document customer workflows, requirements, and configuration needs.
* Act as a product expert, advising customers on best-practice setup, feature usage, and configuration options.
* Deliver training sessions and workshops for customer administrators, champions, and frontline users.
* Build onboarding plans with clear milestones, aligned to customer goals and success metrics.
* Coordinate with internal teams to ensure timely and accurate delivery.
* Identify risks early and proactively address blockers.
* Support continuous improvement by feeding insights into the onboarding process, product, and training resources.
You’ll have:
* Good project management skills.
* Experience in customer onboarding, implementation, or customer success, ideally in a tech start-up environment, SaaS, or health tech.
* Strong project management, organisational, and customer communication skills.
* Ability to translate complex product functionality into simple, actionable training.
* Comfortable running customer meetings, training sessions, and discovery workshops.
* Detail-oriented, with strong documentation and organisational habits.
* Empathetic, structured, and solutions-driven.
Nice to have:
* Experience working in or with healthcare or public sector organisations, especially NHS Trusts or providers.
* Knowledge of clinical environments or quality assurance workflows.
* A genuine interest in healthcare, quality improvement, and the working lives of frontline staff.
Your benefits:
* Competitive salary.
* Company EMI share option scheme.
* 25 days annual leave.
At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.
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