Job Purpose
Provide excellent customer service to the Lifeplus network, building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to represent the values and principles of Lifeplus.
Responsibilities
* Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
* Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
* Proactively develop relationships with new and existing customers, ensuring high levels of customer retention.
* Handle customer requests with a proactive, flexible and positive approach.
* Participate in the ongoing development of Lifeplus Customer Care and the wider business, proactively contributing to personal learning and improvement.
* Keep up to date with processes and gain thorough understanding of the company’s business structure and product portfolio.
* No requirement to give advice on specific product recommendations.
Qualifications
* Fluent in spoken and written English and German (or Swiss German).
* Passionate about delivering excellent customer service.
* Excellent IT skills.
* Knowledge of sales process and ordering systems desirable but not essential.
* Excellent communication skills with internal & external customers.
* Able to build positive relationships at all levels.
* Problem solver with initiative, open to continuous improvement and learning.
* Positive, resilient and adaptable to change.
Shift Pattern
Monday to Friday, 11:45 to 20:00.
Office Attendance
1 day per month in office.
Salary
£26,500 GBP per annum.
Benefits
* Receive three free Lifeplus products each month and 50% off other products.
* Performance-based bonus awarded on business success and individual performance.
* Participate in the LIFE Programme, with an additional £2,000 salary increase upon completion.
* Access to Learning Management System for continuous learning.
* Covered by Life Assurance and Permanent Health Insurance; receive 50% of basic salary after six months of long-term illness.
* Option to buy or sell holiday days.
* Exclusive colleague discounts at leading brands and on Lifeplus supplements.
* Health Cash Plan covers regular healthcare costs, dental, optical, therapy, hospital and accidental injury cover.
* Weekly fresh fruit delivery, free tea, coffee, milk and water; fully equipped kitchen onsite.
* Employee Assistance Programme provides confidential support for mental wellbeing.
* Contributory pension scheme with up to 6% employer contributions.
* Team socials and annual company-wide events.
* £25 towards eye tests and up to £100 towards glasses.
* Gym membership discounts and Cycle2Work scheme to reduce carbon footprint.
* Recruitment referral scheme: earn £250 tax‑free upon a new hire’s arrival and £500 once they pass probation.
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