Belmont Recruitment is currently seeking an experienced Call Handler to join a busy outpatient appointment service within a large NHS organisation in Lincolnshire.
Key Responsibilities
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Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets
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Tracking patients along their care pathway and proactively managing waiting lists
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Providing a high-quality, professional telephone service to patients, clinicians and internal teams
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Using patient administration systems (e.g. CareFlow PAS) to maintain accurate and timely data
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Liaising with clinical teams to resolve booking issues and prevent breaches
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Managing appointment cancellations, changes and non-attendance in line with policy
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Supporting outpatient clinics and assisting with reception duties when required
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Identifying potential breaches and escalating appropriately
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Supporting the training and day-to-day guidance of new or junior staff
Requirements:
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Experience in a customer-focused or administrative role within a busy environment
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Excellent telephone manner and communication skills
Location - Lincoln County Hopsital
Hours - 9am to 5pm, Monday to Friday
If this role would be of interest to you, please apply with an up to date CV ASAP