About the role Our 2nd line of defence in Financial Crime provides fraud oversight which involvesidentifying, monitoring, and reducing fraud risksthrough the implementation of standards, strategies, and specialised functions. The team require a manager to define the fraud controls to put in place across the Group going forward, also providing leadership of 2nd lines oversight and challenge of 1st line controls. Youll work closely with first-line teams to embed fraud policies, identify gaps, and support the design of solutions that meet policy standards. Youll ensure new products are built with fraud controls in mind and lead conversations on key fraud issues, helping teams understand and manage risks effectively. Youll also lead second-line oversight activity, focusing on priority areas and working with first-line teams to investigate fraud cases and find root causes. In addition, youll support Financial Crime Analysts with specific fraud-related queries when needed. About you To be successful in this role we require the following skills: Essential: Youll have extensive experience of all applicable Financial Crime regulation, legislation and peer practice within a retail banking environment, within 2nd line. Youll be comfortable with how this guidance applies across both personal and business customer types. Youll have policy drafting experience, translating legislation and regulation into policies and standards, whilst taking into consideration broader industry practice. Youll have demonstrable experience of dealing with customer and policy escalations, delivering appropriate guidance on next steps and proposing evolutions to controls as required Youll have strong communications and team working skills, working in conjunction with business areas to ensure appropriate Financial Crime risk awareness and ensuring policy requirements are considered in new products and propositions. About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.