Job Description
Reception Team Leader
One of our leading global law firm clients is seeking a standout and effective Reception Team Leader to join their London offices on a full-time, permanent basis.
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* Generous salary + excellent employee benefits, including free health assessments, on-site gym, and more!
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* 40 hours per week alternating weekly shifts between 07:30am – 8:00pm
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* City Thameslink / Farringdon / Chancery Lane / Blackfriars
We’re looking for candidates with strong client service experience who enjoy working as part of a team alongside the Reception Team, Front of House Manager, and In-House Functions Organiser.
Key Responsibility of the Reception Team Leader:
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* To support the Front of House Manager in providing a high quality, professional reception service that is appropriate to business needs.
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* Be the primary point of contact and assist when required in the absence of the Front of House Manager.
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* To assist in the production of the weekly rota, ensuring all posts always have sufficient cover.
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* Provide reception cover on any of the posts ensuring continuity of service.
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* To attend team meetings, record minutes and distribute to the team.
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* Act as Training Champion, undertaking the 'new joiner' induction process and ensuring the wider training requirements of the team are regularly assessed and met.
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* Ensure appropriate handover processes are undertaken between the security team and/or other receptionist, at the beginning and end of the shift, to ensure service continuity.
Skills & Requirements of the Reception Team Leader:
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* Experience in a high quality, pressurised customer focused / service environment, such as a 5* hotel, cabin crew, or in a similar role as a corporate receptionist.
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* Demonstrable leadership and management skills appropriate to the level of responsibility.
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* High level of customer service awareness.
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* Proven ability to work within a team and to take part in developing operational procedures.
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* Able to deal with people at all levels and work effectively as part of a team.