Job Summary
The GP Receptionist / Administrator role involves answering phones, directing patients to the correct service or appointment, front desk duties, scanning, handling prescriptions, and other administrative tasks requested by the GPs. Experience of working in the NHS would be an advantage but is not essential.
Job Title: Medical Receptionist / Administrator
Based: Sidings Healthcare Centre & New Brewery Lane Surgery, both in Dewsbury
Hours: Part-time
1:00pm to 6:30pm, Monday to Friday
Reports to: Practice Manager
Job Summary
The GP Receptionist plays a vital role in the smooth day-to-day running of the practice. As the first point of contact for patients and visitors, the post holder is responsible for providing a welcoming, professional, and efficient reception service. They will assist with a variety of administrative duties to support patient care and ensure the effective functioning of the surgery. The post holder must be organised, adaptable, and capable of working under pressure while maintaining a patient-focused and confidential approach.
Main duties and responsibilities
* Reception and Patient Interaction: Greet patients and visitors in a courteous, efficient, and professional manner.
* Answer telephone and face-to-face enquiries, signposting patients appropriately.
* Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
* Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
* Handle incoming and outgoing communications, including emails, letters, and documents.
* Administrative Support: Process repeat prescription requests following practice protocols. Scan, upload, and file clinical and non-clinical correspondence to patient records.
About Us
Sidings Healthcare Ltd is a GP Practice with 2 sites in Dewsbury with approximately 7,700 patients. We have 2 GP Partners, salaried GPs, Practice Nurses, Nursing Associate, Healthcare Assistants, Care Coordinators, General Practitioner Assistant and a team of Receptionists and Administrators.
Job Details
Date posted: 03 February 2026
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A3754-26-0001a
Job locations:
* Sidings Healthcare Centre, The Sidings, Dewsbury, West Yorkshire, WF12 9QU
* New Brewery Lane Surgery, 51 Brewery Lane, Dewsbury, West Yorkshire, WF129DU
Job Description
Job responsibilities
* 2 part-time posts available.
* First post: 8:00 am - 1:00 pm, 5 days a week (Monday to Friday).
* Second post: Afternoons, 5 days a week (Monday to Friday); hours to be agreed.
* Flexible to help with staff cover when needed.
Person Specification
Qualifications
Essential
* GCSE English and Maths
Desirable
* Skills of a Medical Receptionist/ Administrator
* Descriptive details about the role highlighting a need for strong people and administrative skills, compassion, professionalism, discretion, organisation, attention to detail, ability to multi-task, time management, and customer service excellence.
* Effective Communication
* Interpersonal Skills
Note: This role may include standard disclosure checks where required by policy (see Disclosure and Barring Service Check) and is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check may be requested by the Disclosure and Barring Service.
Employer details
Employer name: Sidings Healthcare Centre
Address: Sidings Healthcare Centre, The Sidings, Dewsbury, West Yorkshire, WF12 9QU
Employer's website: https://www.sidingshealthcarecentre.nhs.uk
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