Job Summary:
As a Customer Sales Assistant at Pocklington Services – Shell, you will be the face of our forecourt and convenience store, delivering excellent service to every customer. You'll handle fuel transactions, retail purchases, stock management, and help maintain a clean, safe, and welcoming environment.
Key Responsibilities:
* Customer Service:
* Greet all customers promptly and professionally.
* Assist customers with purchases, queries, and fuel transactions.
* Handle complaints calmly and effectively, escalating when needed.
* Sales Transactions:
* Operate the till efficiently, handling cash and card transactions.
* Upsell promotional items and loyalty schemes when appropriate.
* Ensure accurate pricing and scanning of all products.
* Forecourt Duties:
* Monitor fuel pumps and ensure safe usage by customers.
* Maintain forecourt cleanliness and safety, including clearing spills and reporting hazards.
* Check fuel levels and report issues to the site manager.
* Store Presentation:
* Replenish shelves and fridges to maintain stock levels and presentation standards.
* Rotate stock and check for expired products.
* Clean and tidy the shop floor, backroom, and customer restrooms.
* Health & Safety and Compliance:
* Follow all safety procedures, especially those related to fuel handling.
* Ensure age-restricted sales (e.g., tobacco, alcohol) comply with legal guidelines.
* Maintain knowledge of emergency procedures and store security protocols.
Skills and Experience:
* Previous customer service or retail experience preferred but not essential (full training provided).
* Excellent communication and interpersonal skills.
* Basic numeracy and literacy skills.
* Ability to work under pressure in a fast-paced environment.
* A proactive, flexible approach to work and willingness to work varied shifts (early, late, weekends, holidays).
Working Conditions:
* Standing for long periods.
* Exposure to outdoor conditions while on the forecourt.
* Shift work, including evenings, weekends, and public holidays.
What We Offer:
* Competitive pay
* On-site training and support
* Staff discounts and incentives
* Opportunities for progression within the company
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person
Reference ID: Pocklington PFS
Expected start date: 08/09/2025