Job Summary
The Urgent Care Service prevents avoidable hospital admissions by providing timely, skilled care at patients’ homes. Referrals are welcomed from GP’s, paramedics and other healthcare professionals. We aim to respond to referrals within two hours, assess, diagnose, treat and implement care strategies that enable patients to remain safe and well in the comfort of their own home and to avoid unnecessary trips to A&E.
About Us
Rated ‘outstanding’ by the CQC, Kent Community Health NHS Foundation Trust delivers high standard patient care and excellent services to improve the health of our communities. We are committed to equity, diversity and inclusion, welcoming applications from people with varied backgrounds, perspectives and experiences. Our data collection helps us attract diverse applicants and provide equitable employment opportunities.
Responsibilities
* Admin mailbox management
* Ordering and unpacking deliveries for Supply Chain / Business World / PPE
* Emergency suitcase checking, including phone (applicable in Thanet)
* Fridge and cupboard temperature checks
* Supporting booking meetings, creating agendas and minutes
* Updating staff contact details / list
* Room bookings
* Equipment management (EME) and keeping the EME spreadsheet up to date
* Parking permits for sites (applicable to some localities)
* Safety alerts and responses
* Processing online ARMS referrals
* Organising new starter IT requests and equipment (including uniform)
* Supervision of B2 Admin (informal 1:1’s, general training and shadowing)
* Supporting tasks in Lead
* Administrator’s absence; locality case load reviews, KCC escalation calls & legal requests
* Organising lease cars for the team and keeping a log – driving ability essential
* Ability to cross‑cover other East Kent sites
Essential Qualifications
A/AS levels (any grade) NVQ Level3, BTEC diplomas, certificates and awards, International Baccalaureate diploma or equivalent, or Level 3 qualification.
Desirable Qualifications
Previous experience in an admin role.
Essential Experience
* Proven experience in office systems, with advanced use of Microsoft Office (Word, PowerPoint, Outlook, Excel)
* Sound judgement and logical approach to complex situations, with ability to determine solutions
Desirable Experience
* NHS specific IT system experience
* Knowledge of Business World & Supply Chain
* Understanding of NHS Community Services
* Supervision of staff
Essential Skills
* Excellent written and verbal communication skills
* Excellent interpersonal skills and ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
* Ability to plan and organise own workload without direct supervision
* Ability to maintain a high level of performance and meet deadlines even when faced with conflicting priorities of others
* Ability to prioritise and balance a range of competing tasks to deliver to agreed timescales
Desirable Skills
Leadership / managerial skills.
Essential Personal Attributes
* Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
* Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
* Ability to travel to diverse sites; driving ability essential
Desirable Personal Attributes
* Leadership / managerial skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
Employer Details
Kent Community Health NHS Foundation Trust
Queen Victoria Memorial Hospital
Herne Bay
CT6 6EB
Website: https://www.kentcht.nhs.uk/
Contact
Email: kentchft.recruitment@nhs.net (quoting vacancy reference number 846‑7697169‑CF)
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