Position
Account Manager
Location
Hull, United Kingdom
Essential Duties and Responsibilities
* Take customer briefs and written orders.
* Identify customer requirements, including full technical specifications.
* Raise job tickets with all relevant details ensuring all fields are completed.
* Request technical validation on all new jobs and amends received before passing to production.
* Take verbal and written briefs from client then process the work in line with the procedures, keeping the line manager informed of job status and any problem areas.
* Maintain documentary records of all instructions.
* Create accounts and projects on the approval site.
* Back up proof reports and delete released projects.
* Assist and train users to the site’s function and help sort issues encountered by users.
* Ensure that work is completed to specifications.
* Identify, record and progress amendments initiated by customers.
* Notify customers immediately where any job expectations are likely to be compromised.
* Ensure artworks are approved by the printer and client before passing to production for reprint.
* Complete all agreed training programmes.
* Identify training opportunities and needs.
Ideal Candidate Attributes
* Self‑motivated and disciplined.
* Must be able to work in a fast‑paced environment.
* Able to prioritize and complete work assignments and projects in a timely fashion.
* Projects OBF’s image by being genuine, friendly, caring and take pride in your work.
* Effective reading and communication skills.
Required Skills
* Strong project management and organization skills.
* Manages role with finesse and diplomacy, with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
* Is an effective, mature, self‑aware leader whose style is calm, strong and tenacious, as the situation requires.
* Operates with high integrity, is productive under high pressure, hands‑on when needed.
* Demonstrates excellent communication ability using strong listening skills and a logical, systematic approach to assimilating and sharing information in all areas.
* Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
* Customer service mindset: passionate about servicing the client, the team and others OBF employees and groups.
* Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
* Strong ethics and ability to maintain confidentiality.
Experience
* 2‑3 years’ experience in customer service/client facing role.
* 2‑3 years’ experience in packaging graphics, design and/or prepress (preferable but not essential).
Benefits
* Competitive salary – DOE.
* Competitive benefits package (Pension Scheme, Private Medical, Death in Service).
* 25 days Holiday per year + 8 Bank Holidays.
* Enhanced Parental Leave.
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
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