Overview
Job Title: Transformation Manager - Fraud
Location: Leicester, London or Bexhill (Hybrid)
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, and we’re excited about the opportunities ahead. If you’re excited about joining us and think you have some of what we’re looking for, we’d love to hear from you.
Role Overview
As our Transformation Manager in Fraud, you’ll be a strategic change leader, driving end to end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job details – you’ll need to have demonstrable experience in
* Leading cross functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
* Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes
* Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
* Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
* Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
* Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams
Essential Skills/experience
* Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered)
* Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
* Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
* Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
* Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities
The interview process
* Recruiter screening call
* 1st stage interview with hiring leader
* 2nd interview with hiring leader's leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.
Regrettably we are unable to offer sponsorship for this role.
Benefits
In addition to a competitive salary and £5k car allowance you will also receive…
* Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
* Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
* Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
* Financial wellbeing – 4x salary life assurance, income protection, matched pension contributions up to 10%, and related benefits including discounts, cashback, mortgage advice and financial wellbeing support
* Mental wellbeing – Thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and dedicated team
* Additional benefits – 27 days annual leave + bank holidays, cycle to work and tech schemes, health care plans, discounts and more
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
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