Job Description
Resident Services Associate
Cardiff
Cobalt are working with a well regarded Build to Rent operator within the residential sector, known for delivering a high standard of service across its portfolio.
• The business offers a supportive team environment with a strong focus on collaboration.
• Teams are empowered to take ownership of their work, with autonomy encouraged across site operations.
• The organisation is committed to delivering a consistent, high-quality resident experience.
The role / responsibilities
We are supporting the search for a Resident Services Associate to join a busy, resident-focused development. The Resident Services Associate will play a key role in delivering front of house services and supporting the smooth running of the building.
• The Resident Services Associate reports into the Resident Manager and works closely with wider teams.
• Deliver a front of house service, including meet and greet, handling enquiries and managing parcels.
• Support the full resident journey, including move-in and move-out processes.
• Assist with lettings activity, including viewings and coordination from offer to move-in.
• Manage bookings for amenity spaces and support the upkeep of shared areas.
• Liaise with contractors and raise works orders to ensure maintenance issues are resolved.
• Handle resident queries and complaints, escalating where required.
• Support the delivery of resident events and engagement initiatives.
• Contribute to the overall presentation and operation of the building through regular checks.
The skills needed / requirements
We are looking for a Resident Services Associate who thrives in a fast-moving environment and enjoys delivering a high level of customer service.
• Experience within hospitality or a similar customer-facing environment is essential.
• Proven ability to work effectively in a busy environment.
• Strong communication skills, both written and verbal.
• Ability to build relationships with residents, colleagues and external partners.
• A proactive approach to problem solving and service delivery.
• Working knowledge of health and safety requirements is beneficial.
• A professional and well-presented approach at all times.
This is an opportunity for a Resident Services Associate to join a collaborative team where autonomy is encouraged and service standards are high.
Apply now to be considered – interviews are expected to take place shortly.
Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.