Graduate Web Support Specialist
Salary: £28, - £30,
Location: Northamptonshire
Hours: 9am - 5pm, Monday to Friday (Hybrid after Probation)
The Role
We're seeking a Graduate Web Support Specialist to provide technical support and excellent customer service across our web services. You'll assist with troubleshooting, DNS and domain management, email administration, and website setup, while working closely with the Web Team Leader on client projects.
Key Responsibilities
1. Provide technical support for website and email issues
2. Set up/manage DNS records and domains
3. Assist with email account setup and migrations
4. Support website setup, configuration, and monitoring
5. Log support tickets and maintain technical records
6. Liaise with clients to gather feedback and provide updates
Skills & Experience
7. Understanding of DNS, domains, and email administration
8. Basic knowledge of web technologies (e.g., how websites function)
9. Strong communication and problem-solving skills
10. Customer-focused with a professional, patient approach
11. WordPress or web hosting knowledge (desirable, not essential)
Training & Development
12. Full training on systems and processes
13. Ongoing technical and professional development
14. Clear career progression opportunities
Benefits
15. £28, - £30, monthly attendance bonus
16. Pension scheme
17. Free daily lunch and beverages
18. Casual dress code & modern office environment
19. Free on-site parking & recreational facilities
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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