Details
Reference number
431750
Salary
£33,947
£33,947 (National)
£37,346 (London - only open to existing employees of the Insolvency Service)
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
Insolvency - People and Communications
Type of role
Communications / Marketing
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and London (Stratford and Croydon - only open to existing employees of the Insolvency Service)
About the job
Job summary
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women's Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career
Job description
Are you a passionate communications professional looking to take the next step in your career? Join our growing Internal Communications team and play a crucial role in shaping how we engage colleagues across the Insolvency Service.
As an Internal Communications Officer, you will be delivering effective internal communications strategies that inform, engage, and inspire colleagues across the organisation. This is an excellent opportunity to accelerate your career and make a real impact in an important public service area.
Responsibilities:
* Develop and implement internal communications plans that align with organisational objectives and the Government Communication Service (GCS) standards.
* Support delivery of change management communications and broader people related initiatives.
* Provide flexible support to other teams within the wider communications function as and when needed.
* Create, publish and maintain engaging content across various internal channels, including intranet, newsletters, and briefings, ensuring all materials are up-to-date, accessible, and resonate with our diverse workforce.
* Support senior leadership in communicating key messages to colleagues, ensuring clarity and consistency across all levels of the organisation.
* Collaborate with other teams and directorates to gather information and create compelling narratives that resonate with our diverse workforce.
* Support the Change Communications managers to plan and coordinate all change communications activity.
* Analyse the effectiveness of change communications through surveys, analytics, and feedback, and use insights to continuously improve our approach.
This role offers an exciting opportunity to develop your skills and career within the Government Communication Service (GCS). You will have access to a wide range of learning and development opportunities, including GCS-specific training, to support your professional growth.
Person specification
The ideal candidate will have:
* Proven capability of delivering effective internal communications campaigns.
* Excellent written and verbal communication skills, including a proven record of creating clear and compelling messages for a range of channels and audiences, with good attention to detail.
* A good working knowledge of established change communication models.
* Ability to work collaboratively and flexibly within a team and build and maintain relationships with a range of stakeholders.
* Excellent planning and organisation skills with the ability to manage changing timelines and challenging deadlines.
* Knowledge of change management principles and their application in communications.
* An understanding of the methods used to evaluate and measure the success and impact of communications campaigns and activities, including the GCS Evaluation Cycle.
* Strong digital skills, including experience with content management systems and some experience in creating multimedia content, such as videos, infographics, or podcasts.
* Willing to commit to developing your professional communications expertise in line with the GCS frameworks and operating model.
Essential Criteria:
* You must have previous experience in a Communications role
Please note: This vacancy is advertised across 11 locations; however, Stratford and Croydon are only available to current Insolvency Service Staff. The advertised salary includes London weighting, which is only applicable to internal candidates.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
* GCS Competency Framework - Implementation
* GCS Competency Framework - Impact
* Written Communication Skills
Benefits
Alongside your salary of £33,947, Insolvency Service contributes £9,834 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
* flexible working arrangements and flexi-time
* full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years' service
* in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
* competitive maternity, paternity and parental leave
* 5 days paid leave for learning and development
* 5 days paid for volunteering
* a Cycle to work scheme
* staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
As part of the sift process, you will be asked to complete:
* CV
* Personal Statement
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
CV Guidance
Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you've gained throughout your career including any notable achievements.
Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.
Personal Statement Guidance
Your personal statement should be no more than 750 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the essential and desirable criteria outlined in the person specification.
If successful at the sift stage, at interview, you will be assessed on the following:
* Behavioural Competencies - assessed through:
* Behaviour 1 - Communicating and Influencing
* Behaviour 2 - Working Together
* Technical Skills
* Technical Skill 1 - GCS Competency Framework - Implementation
* Technical Skill 2 - GCS Competency Framework - Impact
* Technical Skill 3 - Communication Skills
* Strengths
Expected timeline (subject to change)
Sift – w/c 10 November 2025
Interview – w/c 24 November 2025
Location - MS Teams
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Use of AI
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Visa Applicants
To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.
Further Information
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on and ask to speak to the operations manager in confidence, or email
New entrants are expected to join on the minimum of the pay band.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Emily Harris
* Email :
Recruitment team
* Email :
Further information
A candidate can raise a complaint to the Insolvency Service if they think that:
They have been discriminated against under the Equality Act 2010.
There have been procedural irregularities at any stage of the recruitment process.
If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.
All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.
Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.