Overview
To support the registered nurse in tracking and coordinating the patients pathway from the point of diagnosis. Responsible for the development of information packs to support the informational needs of those affected by Head & Neck cancer. Responsible for the administrative aspects of the Macmillan Head & Neck Nurse Specialist service. Responsible for developing and maintaining the documentation to support the smooth running of the service. This is an administrative post, no direct patient care will be given by the successful applicant.
Main duties
Supporting Patient Excellence
* Contribute to the Holistic Needs Assessment and care planning of patients under the direction of the registered nurse.
* Implement, monitor, and review aspects of the care plan with the patient/carer reporting any changes in the patient\'s condition to the registered nurse.
* To triage telephone calls, providing general information, help and support to patients/carers and healthcare professionals, referring complex/specialist issues to the registered nurse.
Previous applicants should not apply. Applicants must have NVQ 3/4.
About us
Northampton General Hospital is one of the largest employers in the area. We are on an exciting journey and have entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
* Compassion
* Accountability
* Respect
* Integrity
* Courage
We value recruitment across communities and are a Defence positive trust, supporting reservists, veterans, spouses and partners. We encourage applications from people who identify with protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds. We strive for an inclusive and collaborative environment. We have active Networks to support colleagues from all backgrounds to ensure belonging.
Details
* Date posted: 30 September 2025
* Pay scheme: Agenda for change
* Band: Band 4
* Salary: £27,485 to £30,162 a year Pro rata
* Contract: Permanent
* Working pattern: Part-time
* Reference: 265-7464841
* Location: Northampton General Hospital, Cliftonville, Northampton, NN1 5BT
Job responsibilities
Main Duties and Responsibilities
* To identify and address patient/carer general informational needs, sign posting to other services as appropriate.
* To review patients on the ward and in the outpatient setting under the direction of the registered nurse.
* Liaise with the MDT coordinator and other healthcare professionals to ensure a seamless service for patients and a smooth transition through the patient pathway.
* To make pre planned outbound telephone calls to patients to assess their ongoing needs, providing a proactive approach to care.
* Support the registered nurse in the coordination of care to facilitate safe and effective discharge.
* Identify changes in patient condition/needs, escalating concerns to the registered nurse.
* Coordinate appointments or investigations to fast track patients through the system.
* Advise patients on individual general self-management strategies as appropriate, including how to self-assess. Encourage and support healthy lifestyle choices.
* To provide Level 1 psychological support to patients/carers, referring patients with specialist needs to the registered nurse.
* Demonstrate the ability to recognise and respond appropriately when faced with patient sudden deterioration or an emergency situation, alerting the registered nurse, enabling rapid response as appropriate.
* To support the registered nurse in responding to EAU alerts for patients admitted as an emergency.
Professional Responsibilities
* Able to document information in a legible, accurate, and professional manner in hospital notes and on the Somerset Cancer Database.
* Demonstrate awareness of the limits of own knowledge and practice and when to seek appropriate support/advice.
* Develop effective working relationships with the Head & Neck MDT and other professionals across the Trust and within different care boundaries.
* Adhere to local and national directives related to cancer care.
* Be a flexible member of the team, able to respond to changing needs of cancer patients and the service.
* Acknowledge exposure to distressing situations and know when to seek appropriate support/advice.
* Ensure that people affected by cancer are aware they are interacting with a Macmillan Professional and know the full range of resources and services available through Macmillan.
Quality Assurance and Monitoring
* Record nursing interventions on the Somerset database.
* Record data to demonstrate the effectiveness of the Macmillan Head & Neck Cancer service.
* Assist in the development of an Annual Report for Macmillan Cancer Support and the Trust.
* Participate in Macmillan Service Reviews to drive service improvements.
Policy and Service Development
* Participate in self-declaration against national standards related to Head & Neck cancer and external Peer Review visits.
* Support the Cancer Recovery Package implementation.
* Assist in the development of policies/clinical guidelines to enhance the nursing service.
* Participate in informal/formal education initiatives related to Head & Neck cancer.
Research and Development
* Participate in clinical audit and research initiatives.
* Promote best practice ensuring care is evidence-based.
General Responsibilities
* Contribute to the management of the service.
Person Specification
Education, Training & Qualifications
* Essential: GCSE English Language and Mathematics (A-C) or equivalents
* Essential: NVQ 3/4
* Desirable: Evidence of continued development
* Desirable: Any additional training/cancer module
Knowledge & Experience
* Essential: Relevant health or social care experience at band 3 or equivalent
* Essential: Experience of caring for patients living with long-term Head and Neck Cancer
* Essential: Experience of multi-professional working
* Essential: Experience in the use of data management
* Essential: Experience of coaching/teaching patients and carers
* Desirable: National Directives related to cancer care
* Desirable: Experience of coordinating the patients
Skills
* Essential: Good communication and interpersonal skills
* Essential: Good observation and assessment skills
* Essential: Ability to work as part of a team and utilise own initiative
* Essential: Effective organisational skills
* Essential: Ability to prioritise workload
* Essential: IT skills
* Desirable: Negotiation skills
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service to check for any previous convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. Guidance can be found on overseas criminal records checks.
Employer details
Northampton General Hospital
Address: Northampton General Hospital, Cliftonville, Northampton, NN1 5BT
Employer website: https://www.northamptongeneral.nhs.uk/Home.aspx
#J-18808-Ljbffr