What you will be doing This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. Job Purpose: We have an opportunity for an internal candidate to join the Operational Interface Team initially on a 12 month secondment (with potential to extend). This role can be located at the UK service centre closest to the team member with hybrid working at home for the majority of the week. This role will provide administrative support with external partners and 3rd party contracts (upstream customers and internal business partners) to ensure first class service provision. To monitor and report business performance metrics and excel at query management to ensure strong customer relationships, leading to Alliance Healthcare becoming the main wholesaler of choice for the customer. Principal Accountabilities: 1. Work with the Customer Operations Manager and the Operational Interface team to ensure reporting and KPI processes linked to external/internal customer requirements are completed in according with any parameters within 3rd party contracts or other customer relationships and ensure adequate support to help develop maintenance and improvements in performance. 2. Assist the Customer Operations Manager and Operational Interface team in resolving issues to meet customer expectations and Alliance Healthcare Distribution business needs as well as pro-actively engaging internal and external stakeholders to ensure timely resolution of customer issues. 3. Assist the Customer Operations Manager and Operational Interface team in providing data, analysis and insights feedback to Service Centre Managers on performance, and work with management teams to resolve issues. 4. Assist the Customer Operations Manager and Operational Interface team in developing plans to improve service levels and/or to meet customer and 3rd party requirements that fit within Alliance Healthcare Distribution business plans. 5. Completion of daily and regular reporting requirement for 3rd party contracts that come under the scope of the Alliance Healthcare Customer Operations Manager and Operational Interface team. 6. To ensure business operating skills are continually developed in accordance with job requirements. Key Dimensions: Administrative and operational support for third-party contracts valued at up to £10-15 million annually. Collaboration with service centre teams and external suppliers to proactively address and resolve delivery network issues. Contribution to process improvement initiatives that align with operational and business objectives. Key working Relationships: Customer Operations Manager Operations Interface Team Service Centre Management Teams Third-Party Suppliers Regional Support Teams Alliance Healthcare Distribution Managers across all functions of the business External Upstream Customers Regional & support teams Level of Decision Making: Responsible for routine administrative decisions within established frameworks. Proactively identifying and escalating complex issues to the Customer Operations Manager or relevant stakeholders. Supporting the implementation of agreed solutions to improve delivery network performance and third-party supplier outcomes. Additional Information: This role may require occasional travel to support operational meetings, training, or supplier onboarding activities. Flexibility in working hours may be required to meet business needs. What your background should look like Knowledge, Skills and Experience Required: Administrative Expertise: Proven experience in an administrative or support role, preferably within an operations or logistics environment. Problem-Solving Acumen: Demonstrated ability to identify, analyse, and resolve operational issues proactively and collaboratively. Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks, priorities, and deadlines simultaneously. Attention to Detail: Strong focus on accuracy and quality in managing contracts, documentation, and issue tracking. Communication Skills: Excellent written and verbal communication skills, capable of engaging effectively with diverse stakeholders at all levels. Technical Proficiency: Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Familiarity with Microlise, Salesforce or other telematics and CRM systems is desirable. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities. Knowledge of Operations: Basic understanding of operational workflows, delivery networks, and third-party supplier management. Schedule Full time To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.