General information Reference 000581 Publication end date 21/12/2025 Job Title Customer Operations Manger Contractual hours 37.00 Location NORTHERN IRELAND, Craigavon, Craigavon Candidate criteria Shortlisting Criteria The successful candidate must demonstrate: • A minimum of 5 years' experience in customer service, with a proven track record of delivering high‑quality outcomes. • Strong leadership experience, including managing teams to achieve targets and KPIs. • Practical knowledge of contact centre operations, customer service procedures, and emerging service trends. • The ability to build, maintain, and develop effective working relationships with both internal colleagues and external stakeholders. • Excellent IT proficiency, including the Microsoft Office suite and telephony systems. • Confidence in handling escalated customer contacts, resolving complex issues, and responding flexibly to challenging situations. • A full UK driving licence and access to a car suitable for business travel across Northern Ireland. Personal Competencies Customer centric Flexiblity & adaptability Highly Effective Management Skills Specific Expertise Customer Service Employment Details Contract Hours 37.00