We're looking for a motivated and technically astute Assistant Service Manager to support day-to-day operations in a busy service environment in Leighton Buzzard. This is an opportunity to work closely with both office teams and field technicians, helping to maintain high service standards while supporting a range of technical, operational, and customer-facing activities.
This role is ideal for someone with experience managing teams in technical environments - someone who can strike the right balance between operational efficiency, technical understanding, and customer satisfaction. Experience within the construction industry is highly desirable.
As the Assistant Service Manager, you'll be:
Acting as second-in-command to the regional leadership, deputising during absences or peak periods.
Coordinating and supporting service delivery operations including estimates, invoicing, and scheduling.
Guiding a team of engineers and office-based staff, promoting best practice and team development.
Assisting with new business development by supporting local sales activity and identifying upsell opportunities.
Ensuring technicians meet service expectations while maintaining cost efficiency and safety compliance.
Resolving technical queries from internal teams and clients, with a proactive and solutions-based approach.
Liaising across departments to ensure smooth communication between service delivery, contracts, and warranty support.
Monitoring performance metrics, customer satisfaction, and service compliance documentation.
Supporting staff performance through regular appraisals, absence management, and disciplinary processes.
The Assistant Service Manager will require:
Previous experience working within the construction industry.
A strong understanding of door systems, including automatic, manual, sliding, swing, roller shutters, and fire doors.
Previous leadership experience, ideally as a team leader, supervisor, or assistant manager within a technical or field-service setting.
Familiarity with access control, automation systems, and service-level agreements.
Excellent interpersonal skills - able to handle tough conversations, build rapport, and negotiate solutions.
Health & safety awareness with a commitment to safe working practices and legal compliance.
A customer-first approach - resolving queries quickly and maintaining long-term relationships.
Benefits include:
25 days annual leave + bank holidays
Birthday day off (paid)
Company sick pay
Contributory pension scheme
Life assurance
Healthcare cashback plan
Cycle to Work Scheme
Enhanced parental leave after 2 years
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For more information and to apply, click 'Apply Now' to submit your application.
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