Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Publicity & Communications Manager to join our team.
Within our offices in London, Chester and Europe, you will be joining one of Europe’s leading Embedded Finance and Payments providers. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers needs. United, by one thing, making money management straightforward and cost-effective for our customers.
About the role
Reporting to the Marketing Operations Director, this role owns the planning, delivery, tracking, reporting and automation of prospect and client communications in web, email and in-app spanning everything from prospect engagement and lead nurturing down to downstream client operational communications.
The role interfaces directly with Revenue operations, Enablement, Product Marketing, Sales, Account Management and Partnerships in helping build prospect and client advocacy and deal flow.
About you
We believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.
Responsibilities
* Journey design mapping of key journeys from prospect to client engagement from top of funnel down and past conversion
* Testing and optimisation of messaging for greater engagement
* Planning, design and production of emails
* Incident management and migration communications
* Prospect lead nurturing
Partners (Stakeholders)
* Sales Enablement/ Revenue Operations and Sales
* Product Marketing
* Partner Managers
Skills
* Design thinking led journey mapping
* Super cross functional collaborator
* Creative production coordination - planning to production to reporting
* Technically capable to run own production eg design, test, produce
* Process minded but delivery driven
* Being an excellent collaborator
* Being able to work under pressure to deadlines
* Experience dealing with large data sets
* Experience working on large cross functional projects
* Make it happen
* Succeed together
* Be the customer
* Go beyond
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support. When you join Equals, we aim to help you to get more out of your career.
We will also offer you the following benefits;
* A competitive salary benchmarked against a peer group.
* 28 days holiday per year + your birthday off
* Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.
* Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
* GetActive with Aviva - Health and Wellbeing discounts on services and products
* Interbank currency rates on travel money and international transfers.
* Free Eye Test and £50 up to the cost of glasses
* EAP Service - Mental Health Services
* Life Assurance Policy - x4 annual salary
* Contributory pension scheme
* Cycle to Work Scheme
* Season Ticket Loans
* Enhanced Parental Policies
* Complimentary tea, coffee, soft drinks and fruit
* We operate a hybrid working arrangement where possible
Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so youll be encouraged to bring your unique perspectives and experiences and help us understand what you need to do your best work.
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