As a Prime Brokerage Client Service Representative in EMEA Prime Client Operations Team, you will own operational client experience for our cash equity and repo financing prime clients. You will define and enhance the operational client experience in four key areas: partner with clients to design efficient operational models from trade capture through to settlement; provide best-in-class operational risk management; leverage data to present trends and influence behavior of clients, internal teams, and third parties; design innovative solutions through digital automation platforms.
Responsibilities
* Manage operational risk management.
* Ensure trades are captured and settled in an accurate, timely and efficient manner.
* Manage failing settlements to minimize risk and penalty charges.
* Partner with clients and internal teams to ensure that cash and positions are reconciled accurately.
* Build trusting, credible client relationships through responsive, high quality client service, including responding to daily queries, chairing action-driven meetings, and having difficult conversations when necessary.
* Monitor themes using our data analytics platforms and use a data-driven approach to influencing client and broker behavior.
* Demonstrate humility, empathy and kindness in communication and actions.
* Proven track record of being a subject matter expert in a previous role (any product or workflow).
* Proven ability to articulate complex concepts in a simple, digestible way to varied audiences.
* Maintain a disciplined attitude to operational risk management and consistently perform the simple tasks well.
* Ability to work with large data sets to identify trends and provide meaningful feedback to influence client behavior.
* Ability to bring multiple groups together to solve problems and hold people accountable for their actions.
Qualifications
* Familiarity with the settlement and mechanics of cash equities, bonds and repos.
* Ability to independently automate manual processes using digital automation tools.
* A naturally curious thinker with a hunger to learn and teach others.
* An optimistic approach to problem solving; view problems as opportunities.
About JPMorgan
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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