Choose Well - Choose WWL
Job overview
Working as a clinical triage practitioner, receiving calls from multiple sources including North West Ambulance service. Your main aim will be to triage the calls and co-ordinate onward assessments to other members of Community React Team, other community services and, alternatives to Emergency Department.
Supporting team leader with day to day management tasks including supervision of junior staff.
This is a permanent full time post (37.5 hours) to be worked over 7 days with shifts between 0800-2000.
Significant NHS Band 6 experience is required along with A&E/community experience using telephone triage.
Main duties of the job
1. Totriagereferralsanddirecttoappropriatecommunityteams.
2. Toassistinadmissionavoidanceandfacilitatedischargefroma hospitalsetting
3. Activelyparticipateindailycommunityresponseteammeetings
4. TofacilitatetheGMCAScallsandcallsfromparamedicsand community
5. Co-ordinate workload within service
6. Support with clinical escalation within the service
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
Duties and Responsibilities
Coordinating visits of patients to all grades of staff within CRT ensuring patients receive a visit within an appropriate & safe time frame dependent on clinical presentation
Key results from the job holder
• To triage referrals and direct to appropriate community teams.
• To assist in admission avoidance and facilitate discharge from a hospital setting
• Actively participate in daily community react team meetings
• Co-ordinate workload within service• Support team leader in day to day management tasks e.g supervision of other staff
Planning and Organisational Duties
7. Perform triage of patients via telephone working within scope of professional practice and local policies and guidelines.
8. Face to face visits if required to meet service demands
9. Provide specialist clinical expertise in patients with undiagnosed and undifferentiated problems.
Autonomously manage chronic disease within own competencies referring for medical opinion when appropriate.
10. Undertake telephone assessments of individuals identified as potentially suitable for Integrated community services incorporating medical, nursing, therapy and social needs.
11. Facilitate access to appropriate interventions to be delivered on an individual patient basis in the most appropriate setting.
12. Promote health by health education, during telephone consultations if appropriate.
13. Provide clinical expertise regarding Integrated Community services to professionals, patients, carers and families to ensure that patient placements are appropriate for their needs.
14. To be conversant with the Trust and other policies, procedures and mechanisms in place including complaints procedures, grievances and policy statements.
15. To work in accordance with government initiatives to ensure targets set are achieved.
Contribute to quality improvement.
16. Participate in the development of clinical guidelines and protocols in order to deliver appropriate and effective care
Communications and Key Working Relationships
17. Receive information via team meetings keeping an awareness and understanding of organisational issues
18. Develop skills in communicating with patients who have barriers to understanding such as speech, language, sensory impairment, confusion and aggression.
19. Be responsible for limiting own actions
20. Assess patient’s psychological, spiritual and social needs.
21. Ensure patients are properly informed of their condition, treatment and expected outcome.
22. Promote effective communication with all members of staff and multidisciplinary teams.
23. Plan, implement and evaluate an effective plan of care for patients.
24. Create and keep official patients records according to legal requirements
25. To attend staff meetings for information and any changes to the service
26. To ensure that confidentiality of all information and trust business, in accordance with trust policies, Data Protection Acts and Caldicott principles.
27. Ensure all assessments are documented on the appropriate systems, meeting national and local requirements.
28. Maintain contemporaneous records of work based interventions utilising Systmone and other available systems
29. Assist in the maintenance of accurate and timely data to enable the service to be monitored, reviewed and developed.
30. Ensure accurate statistical data is promptly submitted in line with trust policies
31. Participate in personal and departmental audit
Responsibility for Finance
• Support clinical manager in achieving budget requirements
Responsibility for Human Resources
• Participate in the induction and orientation programmes for newly appointed staff including disciplines other than nursing.
• Report sickness and absence in accordance with trust policy
• Attend mandatory training to comply with Trust objectives
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
• Maintain personal, professional knowledge and understanding of current issues through commitment to self-development through lifelong learning.
• Teach and orientate new staff into CRT
Work Circumstances
37.5 hours a week
Service operates 8am-8pm over 7 days covering different shift patterns
Person specification
Qualifications
Essential criteria
32. RGN
33. Diploma/degree in nursing or equivalent experience
Desirable criteria
34. Leadership experience
35. Triage Course
Experience
Essential criteria
36. Substantial NHS Band 6 experience
37. Telephone triage experience
38. A&E/community experience
Desirable criteria
39. Admission avoidance experience
40. Catheter management experience
Skills
Essential criteria
41. Effective communication skills
42. Decision making skills
43. IT skills
44. Problem solving skills
45. Able to prioritise workload
Desirable criteria
46. Further post graduate clinical skills training
Knowledge
Essential criteria
47. Knowledge of current issues within nursing and community services
Additional
Essential criteria
48. Speak English to an appropriate standard, relevant to their role
49. Access to transport
Use of Artificial Intelligence in Job Applications
If you choose to use Artificial Intelligence (AI) or other automated tools to help draft your application, please ensure all content is personalised and an accurate reflection of your own skills, experience and professional judgement. AI may be useful for idea generation, grammar, or formatting, but it must not replace your own supporting statement or be relied on as the sole source of content.
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust does not advocate reliance on AI during applications and expects applications to be genuine and tailored to the role; over-reliance on AI-generated text may negatively affect your application.
For further information and best practice on using AI when applying for NHS roles, please refer to the attached “Applying for a role in the NHS guidance”.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
50. JD (PDF, 376.4KB)
51. PS (PDF, 96.7KB)
52. What WWL Can Offer You (PDF, 42.7KB)
53. Applying for NHS vacancies guidance (PDF, 241.2KB)
Apply online now
Further details / informal visits contact
NameAlex MeaceJob titleOperational and Performance ManagerEmail addressalex.meace@wwl.nhs.ukTelephone number07747 783894
If you have problems applying, contact
Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone 0300 7073815