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Job Overview
Axe Valley Veterinary Practice is seeking a Small Animal Receptionist to join our friendly team, primarily based in the Winscombe branch with occasional coverage at our other surgeries.
Responsibilities
* Assist veterinary staff during busy periods, ensuring smooth daily operations.
* Provide the highest level of care to clients and their pets, maintaining a professional, friendly and caring approach.
* Clean practice facilities, order stock and manage supplies.
* Handle animals safely and perform a small amount of lone working as needed.
* Support multitasking and maintain a sense of humour during peak times.
Qualifications
* Confident communicator with a professional and friendly demeanor.
* Positive "can‑do" attitude and strong teamwork skills.
* Previous experience in a veterinary receptionist role is advantageous but not essential.
* Proficient IT skills are a requirement.
Shift Pattern
The successful applicant will work 25 hours per week with flexibility to cover staff holiday and sickness. Shift timings are as follows:
* Monday: 1 pm – 6 pm
* Tuesday: 8:30 am – 1:30 pm
* Wednesday: 1 pm – 6 pm
* Thursday: 8:30 am – 1:30 pm
* Friday: 1 pm – 6 pm
Additional flexibility may be required during long days (8:30 am – 6 pm) and coverage of other branches between opening hours (8 am – 7 pm, Monday‑Friday).
Benefits
* 6.6 weeks annual leave plus birthday leave.
* Enhanced family‑friendly policies (maternity, paternity, adoption, shared parental, surrogacy pay).
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non‑accidental injury support.
* Learning and development via the IVC Evidensia Academy.
* Reward gateway discounts and cashback (Pawsome Benefits).
* Pension scheme.
* Discounted staff pet care.
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