Experience the magic of Carbis Bay Holidays by joining our team Salary: £23,810 per annum Hours: 37.5 per week, (Monday to Saturday, Saturdays on a rota basis) Location: Our friendly Carbis Bay Holidays, St Ives office. About the Role: We’re looking for a Local Supplier Lead to join our team. You’ll manage properties, support housekeepers, liaise with owners, and make sure every guest has a flawless stay. During busy times, you’ll also jump in with the Managed Service Team to keep everything running smoothly. What You’ll Do: Build and maintain strong relationships with cleaners, suppliers, and property owners through calls and emails Recruit, train, and manage self-employed housekeepers and maintenance contractors Ensure properties are cleaned and maintained to standard, conducting visits as needed Assist with cleaning or maintenance when required Support Property Services Use internal management systems Monitor performance, provide feedback, and act on NPS results for continuous improvement Participate in the out-of-hours emergency callout rota as needed If you’re organised, proactive, and love giving great service, this role is for you! What You’ll Bring ✅ Full UK driving licence ✅ Strong customer service skills ✅ Basic property maintenance/DIY knowledge ✅ Excellent negotiation, problem-solving, and organisational skills ✅ Contractor management experience and ability to build strong relationships ✅ IT literate – confident with MS Office and internal databases Bonus points if you’ve got holiday let or hospitality experience, know the local area well, and have experience seeing work orders through from start to finish. Who Are Carbis Bay Holidays? Carbis Bay Holidays are an established holiday rental agency in St Ives and has been providing luxury self catering holidays since 2000. We fell in love with Carbis Bay, St Ives and its West Cornwall surroundings through our early family holidays and its been a love affair ever since. So, feeling passionate as we do about this area, we knew that other people would love it too! Why You’ll Love Working With Us At Carbis Bay Holidays & Sykes, we believe in doing right by our people: Performance bonus – up to 5% of salary 33 days holiday (including bank hols) extra days with long service Your birthday off just because! Two paid volunteering days each year Proud to be a BCorp – we care about people & planet Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay) Generous discounts on stays for you, family & friends Employee savings scheme 24/7 mental health support and health cash plan Loads of training & development opportunities We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help. Ready to make every guest stay perfect? Apply now and join Carbis Bay Holidays!