1. About The Role
2. As an Assistant Account Manager, you’ll play a key role in ensuring the smooth delivery of services across a major client account. Working closely with the Account Manager, you’ll help oversee daily operations, support site teams, and maintain the highest standards of service.
This role is varied and hands-on — from managing staff hours, payroll, and holiday records, to assisting with inspections, audits, and performance reviews. You’ll also contribute to client relationship management, ensuring expectations are met, KPIs and SLAs are achieved, and compliance requirements are consistently upheld. It’s an excellent opportunity to develop your leadership skills while helping to deliver operational excellence.
3. About You
4. You’ll bring experience in a similar role, such as Assistant Account Manager or Assistant Contract Manager, and you’ll be eager to further develop your leadership potential. With excellent communication and organisational skills, you’re confident building positive working relationships and supporting both clients and colleagues.
You’ll understand the importance of compliance, health & safety, and service standards, and you’ll be comfortable managing administrative aspects such as staff records and reporting. Experience in cleaning or facilities management would be an advantage, but most important is your motivation, attention to detail, and ability to support others to deliver great results.
Please note that the role requires a stringent vetting process and a mandatory security clearance check. As part of the SC (Security Check) Clearance process (can take up to 6 weeks), applicants will undergo a comprehensive review covering identity verification, financial and credit history, and any criminal records. Additionally, there is a residency requirement — candidates must have lived in the UK for a minimum of five years to be eligible for this level of clearance.
5. About The Company
6.
What makes this job amazing?
* Full learning and support from Atlas to help you succeed in your role.
* Financial wellbeing benefits via Wagestream – real-time access to earned wages and exclusive discounts at top retailers.
* Career progression opportunities within a growing company.
* Tailored learning and development support in areas that interest you.
* Recognition programs, including our Stars of Atlas awards.
* Cycle to work scheme and workplace pension.
* A collaborative and supportive work environment where people value and help each other.
* An opportunity to work in a fast-growing business with significant career advancement potential.
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.
Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Purpose
To create happiness in ourselves and others
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values.
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don't just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.