A new and exciting opportunity has arisen for a full-time Site Cleaning Team Leader to join our established and growing team - a leading Facilities Management company working with a prestigious client.
Location: Lymm, WA13 0SP
Shifts: 35 hours a week, 5 days over 7 on rota
Payrate: £15.00 per hour
Please note: Due to the site location and start times you will need you own transport.
This is a full-time role, working 35 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays).
In this role, you'll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we'd love to hear from you.
About You
Key Responsibilities:
* Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
* Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
* Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
* Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
* Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
* Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
* Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
* Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
* Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
* Lead by example, coaching and supporting the team to meet their individual and collective goals
* Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
* Promote best practices across the team and share knowledge to support continuous improvement
About Us
A little about us:
* A privately owned, professionally run business, operating for over 60 years
* Employing over 2,400 colleagues across over 1800 sites nationwide
* Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
* Our services include Cleaning, Security, Specialist, and FM services
* Passionate about delivering a personable and reliable service
* We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you