Receptionist- ( Fixed Term Contract until 31.01.2026)
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
To deliver a high standard of customer service for the client, building users, staff and visitors by delivering an efficient ‘front of house’ service including reception services, switchboard and facilitating mail and deliveries.
To aid and assist the Facilities Manager in delivering all services, ensuring compliance and contractual obligations are met throughout, whilst maintaining an efficient and operational building through administrative support.
Undertake wide ranging general administrative functions.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Receptionist with Bellrock, you’ll do it by
* To support the Facilities Manager and Head Caretaker in delivering the Facilities Management services in adherence with the contractual obligations under the PFI contract agreement.
* Provide a professional reception service ensuring a positive first impression of Bellrock FM services and the Castle Hill Centre.
* Meeting and greeting building users, staff and visitors to the centre and dealing with their requirements efficiently and effectively.
* Ensure all building users, staff and visitors sign in and are aware of emergency evacuation procedures.
* Signposting visitors to the centre for meetings and training in accordance with site procedures.
* Courteously dealing with incoming telephone calls to the centre directing them accordingly.
* Taking delivery of mail and parcels to the centre and facilitating them in accordance with site procedures.
* Administering room bookings for meetings and training ensuring room set ups are booked and hospitality requirements are ordered and reconciled.
* Assist the Facilities Manager in ensuring that all contractual and additional reception duties in accordance with Service Specifications are met.
* Assist in maintaining the site helpdesk by logging calls regarding faults, failures and issues and ensuring they are actioned accordingly through to completion.
* Provide a first port of call to contractors attending site to carry out planned or reactive works and ensure site procedures are adhered to.
* Undertake administrative duties as requested by the Facilities Manager
* Support the Facilities Manager with small projects collating information and data.
* Fulfil any reasonable request by the Facilities Manager, for any other task or duty related to the delivery of the Facilities Management contract
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Receptionist you’ll need
* Customer service face to face, telephone and email
* High standards of service delivery
* Inputting and processing jobs through a helpdesk (CAFM System)
* Multi-faceted administrative functions
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our location working in Bolton, working 22.5 hours per week, Monday to Friday, 12.30pm to 5pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Free Parking at site
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.