A centre of excellence, delivering high quality care, where staff and patients choose to be
EXCITING MANAGEMENT OPPORTUNITY
Friendly, democratic practice team, working in a fun, dynamic and supportive environment across 3 sites
We are looking for a DEPUTY PRACTICE MANAGER with view to progression to Practice Manager over time.
The role will develop competence in:
Leading and managing teams
Project management and change
Basic Finance and resource management
Communication and relationship building
Operational and strategic planning
The overall running of a large practice
We are looking for someone with the desire and ability to help us drive forward, working alongside the current management team, growing in personal development as a manager.
Main duties of the job
This is a new role developed as part of our succession planning.
Working with the current Practice Manager on all aspects of the job, taking ownership and responsibility for individual projects whilst learning.
We are looking at a period of between 2-4 years growing in the Deputy role with the then readiness to become Practice Manager. Working with a well established and supportive management team.
The Partners are very supportive of individuals with a good work ethic and dedication to the practice vision and values.
About us
You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose
Strong dedicated management team, who will support you with learning, growing and having a laugh along the way
CQC rated Outstanding
Friendly, democratic practice team, working in a fun, dynamic and supportive environment across 3 sites
Well established Allied Professional clinical team including- Paramedic Practitioners, Prescribing Triage Nurses, Pharmacists, Physician Assistants, Social prescribers and more
Our salaried GPs describe us as a supportive listening partnership where they feel valued and their opinions matter
Progressive partnership team with active PCN involvement
Dedicated Well Being Lead, with well being initiatives including being a Park Run Practice
Integrated working with voluntary sector/community services through dedicated Care Co-ordination Team
Training Practice including Student Nurses, Medical Undergraduates, FY2s and Specialist Trainees
The list could go on but with a sense of humour and a willingness to work hard you can build your future career here at PRGP
Job responsibilities
Operational and Administrative Support
Support the day-to-day operation of the reception and administrative teams, ensuring smooth patient flow.
Assist with compliance monitoring for CQC assessments, ensuring evidence is maintained and up to date.
Contribute to the management and improvement of clinical and administrative protocols.
Help oversee appointment systems and patient access, including online services.
Quality and Performance
Assist in maintaining and reporting on QOF (Quality and Outcomes Framework) achievement, ensuring accurate data extraction and recall systems.
Support the coordination of Enhanced Services, including seasonal vaccination campaigns and health checks.
Contribute to audits and action plans to improve care quality and patient outcomes.
Human Resources
Support recruitment administration, induction processes, and mandatory training compliance.
Assist with rotas, leave management, and sickness recording in line with policies.
Help maintain up-to-date HR records and confidentiality.
Primary Care Network (PCN) Support
Support practice engagement with PCN initiatives and projects, including population health management and extended access services.
Liaise with PCN colleagues and attend meetings when required.
Finance and Resource Management
Learn about practice financial processes, including NHS claims, Enhanced Service payments, and invoice management.
Support ordering and stock control for clinical and non-clinical supplies.
Support budget planning, financial forecasting, and petty cash management.
Assist with preparation of reports, business plans, and submission of documentation.
Patient Engagement and Communication
Assist in handling patient queries, feedback, and complaints promptly and professionally.
Support the development and promotion of patient information, practice newsletters, and website updates.
Maintain and work with Patient Participation Groups (PPGs)
Handle non-clinical complaints and feedback (formal and informal)
Act as complaints lead and maintain complaint/safety incident logs
Liaise with GPs, patients, and external services to ensure effective communication
Act as link between the Practice and PCN
Meetings & Representation:
Attend weekly clinical meetings and Practice Manager briefings.
Represent the practice in internal and external meetings as required.
Work with N365 tools to streamline minute-taking and dissemination of actions where appropriate.
IT and Information Governance
Help maintain the security and accuracy of clinical systems (e.g., EMIS, Docman) and compliance with Data Protection and GDPR requirements.
Support data reporting to NHS bodies, PCNs, and commissioners.
EMIS Web and SNOMED coding proficient.
Manage IT issues and escalate technical problems as needed.
Facilitate updates to the practice website, social media, and templates.
Health & Safety and Facilities
Assist with regular health and safety checks, including fire safety and infection prevention.
Maintain records of premises checks, servicing, and maintenance.
Person Specification
Experience
* Educated to A-level, Level 3 or equivalent administrative experience.
* Excellent written and verbal communication skills.
* Confident IT user, including Microsoft Office and databases.
* Highly organised with good attention to detail.
* Able to handle sensitive information discreetly.
* Positive, flexible attitude with willingness to learn.
* Good sense of humour
* Previous experience in NHS primary care or health service administration.
* Familiarity with EMIS Web or similar clinical systems.
* Knowledge of QOF, Enhanced Services, or NHS contracts.
* NVQ Level 3 in Business Administration
Behaviours
* Takes Responsibility- Proactively managing tasks and priorities
* Inclusive - Supporting diverse patient and staff needs
* Agile - Adapting to operational challenges and changes
* Professionalism - Upholding confidentiality, patient care standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr