Overview
Assistant Manager - Driffield role at BOYLE Sports. You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day responsibilities include assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, handling bets, and delivering excellent customer service. You will be responsible for opening and closing the business in the absence of the Shop Manager and for managing the shop operations.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Driffield
Role Purpose And Key Responsibilities
Role Purpose You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and the shop team.
* In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
* Opening and closing the shop
* Managing and guiding the Shop Team
* Cash management procedures
* Managing and utilising the company Time and Attendance system while ensuring adherence from the Shop Team with using the system
* Leading by example and driving the team to maintain shop presentation standards
* Being a clear communicator by encouraging colleagues to share ideas on how things can be improved
* Staying focused on the Shop results to identify opportunities and drive the team to high standards
* Providing outstanding customer experience for customers
* Educating and guiding the team to deliver excellent customer service
* Accepting bets as per procedure and accurately processing customer bets through multiple channels including betting terminals and in-shop transactions via the EPOS System
* Acting as a Brand Ambassador, including introducing customers to the multi-channel/digital journey
* Ensuring the Shop adheres to all operational procedures, including cash management and security procedures
* Adhering to Social Responsibility duties
Knowledge, Skills And Experience
Essential Skills and Experience
* Ability to confidently lead a team and inspire others
* Ability to build excellent working relationships with colleagues
* Operate with trust and integrity and be an excellent role model for others
* Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
* Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
* Ability to problem solve and think creatively
* Energy and drive to constantly develop yourself and others
* Customer service focused
* An enthusiastic people person
* A keen interest in sporting industry/events and being confident to build rapport and relationships with customers
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills And Experience
* 1 year Assistant Manager/Supervisor Retail experience
* Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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