Senior Scheduler
Edmonton, London N9
Full time, permanent
Salary: Up to 35k DOE
Security Systems and Fire Safety for Businesses
With over 30 years of industry experience, Lee Fire & Security provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high-quality solutions to commercial, residential, and public sector clients.
They are now seeking a proactive and detail-oriented Senior Scheduler to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.
Senior Scheduler, the role:
Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs
Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls
Issue and close maintenance and installation calls accurately, validating all engineer reports
Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance
Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities
Produce performance reports and track key operational KPIs
Support the transition to a new job management system, ensuring accuracy and efficiency
Identify potential cross-selling or upselling opportunities during client interactions
Manage and reduce return visits through proactive collaboration with other departments
Senior Scheduler, the person:
Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment)
Strong organisational skills with the ability to balance multiple priorities under pressure
Excellent communication and customer service skills, confident liaising with engineers and clients
Analytical mindset with experience using scheduling or job management software
Proactive and solutions-focused approach, with strong attention to detail
Team player with a commitment to service quality and operational excellence
Senior Scheduler, the benefits:
Competitive salary up to £35,000 per annum
Company pension scheme
20 days annual leave
Free on-site parking
Friendly, professional team culture
Opportunities to contribute to ongoing business improvements
Pure Human Resources Limited works in partnership with Client Name in providing Recruitment support. No applications from agencies please.
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