Band 3
Main area Wood Green CDC Grade Band 3 Contract Fixed term: 12 months (31.03.2027) Hours Part time - 30 hours per week (average per week across 7 days) Job ref 220-WHT-3746-A
Employer Whittington Health NHS Trust Employer type NHS Site Wood Green NHS Community Diagnostic Centre Town London Salary £30,630 - £32,346 pro rata per annum Including Outer HCAS Salary period Yearly Closing 04/06/2026 23:59
Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population, and we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
Job overview
Administrative/ Patient Experience Officer - Band 3
Wood Green
An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.
The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.
The post holder will have a positive, can do attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.
Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.
Main duties of the job
Maintaining modality diaries, coordinating the requirements of each modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.
Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.
Detailed job description and main responsibilities
* To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
* To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
* To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
* The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.
Person specification
Qualifications
* NVQ 3 or equivalent
Experience
* Experience of working in a busy office environment making appointments, problem solving and working with general public.
* NHS experience.
* Experience of working in a hospital.
* Experience of working in a multicultural environment.
* Experience supervising others.
Skills and Behaviour
* Ability to deal with situations calmly and confidently.
* Ability to plan and prioritise workload and to meet tight deadlines.
* Proven time management, problem solving skills and organisational skills.
* Ability to effectively organise own and others workload with the minimum of supervision.
* Ability to use the Electronic Record (EPR) or equivalent systems
* Ability to supervise others
* Ability to use Power point
Knowledge
* Knowledge of requirements of confidentiality and the Data Protection Act
* Highly motivated and enthusiastic individual.
* Able to maintain high standards of diplomacy and confidentiality
* Able to work autonomously as well as within a team.
* Sensitive to others needs and helpful in approach.
* Tactful, resilient and with the ability to use own initiative.
* Good stress management skills and able to work effectively in a highly pressurised environment.
* Ability to show empathy to patients and colleagues.
* Customer orientated approach.
* Knowledge of medical terminology.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
* Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
* Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
* Ensure you are familiar and comply with local protocols and systems for information sharing.
* Know the appropriate contact numbers and required reporting lines.
* Participate in required training and supervision.
* Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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