Overview
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where youll be working
At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
What youll be doing
Youll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. Youll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. Youll collect evidence and provide information to the client to decide next steps. Youll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Customer service and progression
Do you take pride in your customer service skills? As a Revenue Protection Officers youll be proud of your work and demonstrate professionalism and integrity. Youll also have the ability to remain calm and professional in confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all youll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? Youll also be upskilled by the company to become a qualified dual fuel engineer! Youll get full training on revenue protection and conflict management.
What youll bring
Valid UK driving licence - You must have a full UK licence and have less that 6 points.
Strong customer service background with the ability to remain calm and professional in challenging situations.
What youll bring
Valid UK driving licence - You must have a full UK licence and have less that 6 points.
Strong customer service background with the ability to remain calm and professional in challenging situations.
Benefits
* Salary: Non-technical £26,984 per annum
* Single fuel - £35,301 per annum for full-time roles
* Single fuel (3 phase/CT) £36,352 per annum for full-time roles
* Candidates joining on a non-technical and single fuel basis will be required to upskill to dual fuel; upskill training will be provided by the company.
* Dual Fuel - £40,974 plus £2k attendance and safety bonus per annum for full-time roles
* Dual Fuel (3 phase/CT) - £42,025 plus £2k attendance and safety bonus per annum for full-time roles
* Matched or contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employee assistance programme
* My Rewards portal, access to 1000s of retail discounts
* Life assurance
* Cycle to work, salary sacrifice and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
* Company van/vehicle and fuel card for business use
* Discretionary bonus scheme
* 22 days annual leave plus bank holidays
* Recommend a friend - get rewarded for introducing people to us
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