Pocklington, East Yorkshire (Hybrid – 2 days in office)
Full-time | IT Services | Project Delivery
£30-38k Salary plus great benefits package
About the Role
As Resource & Engagement Manager, you will play a key role in ensuring the smooth delivery of multiple customer projects and programmes. You’ll work closely with internal technical teams, project leads, and external vendors to ensure resources are effectively planned, allocated, and utilized.
You’ll also take a leading role in coordinating customer engagement activities, ensuring stakeholders remain informed and projects stay on track.
Key Responsibilities
* Oversee resource planning, scheduling, and coordination across multiple concurrent customer projects.
* Manage internal technical teams and external vendors, ensuring effective resource utilisation.
* Lead customer engagement activities, including meetings, workshops, and webinars.
* Maintain project documentation, trackers, and reporting to ensure clear visibility of delivery progress.
* Monitor workloads, availability, and escalations, collaborating with senior management and project leads.
* Ensure projects meet delivery standards and Microsoft funding requirements, including submissions and deadlines.
* Support project operations through expenses, invoicing, and overtime approval.
What We’re Looking For
* Strong resource planning and coordination skills across multiple projects.
* Experience working with technical teams and external vendors.
* Good understanding of PRINCE2 principles or structured project methodology.
* Excellent Microsoft Office skills, particularly Excel, Word, and Outlook.
* Strong communication and stakeholder engagement abilities.
* Highly organised with strong attention to detail.
* Comfortable managing operational tasks such as expenses, invoicing, and compliance submissions.
Interested in Learning More?
Apply now or contact us for a confidential discussion about the opportunity.
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