Adecco are recruiting a Customer Service Coordinator to join their clients team in Tilehurst.
Key Responsibilities
Handle incoming calls from customers and retail partners
Respond to email enquiries, including product questions and order updates
Process orders, including arranging collections, returns, and dispatch of spare parts
Liaise with external delivery providers to monitor shipments and maintain a high level of service throughout the order journey
Raise invoices within the CRM system for suppliers once orders are completed
Support the order processing team to meet service level agreements
Keep customers informed of any delays or issues with their orders
Deliver a smooth and positive customer experience at all stagesAbout You
Proven experience within a customer service, office environment
Confident handling a high volume of phone calls
Strong organisational skills with the ability to prioritise workload effectively
A team player with a genuine focus on delivering excellent customer service
Proactive and solution-focused, with the ability to identify trends in customer queries and suggest improvementsApply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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