Description Driving performance. Solving problems. Making real change. Are you a natural problem-solver who thrives on turning insight into action? At Fedcap UK, we’re looking for a Service Improvement Specialist who can roll up their sleeves, work alongside operational teams and drive meaningful, sustainable improvements across the business. The role As a Service Improvement Specialist, you will work directly with operational and support teams to identify and resolve inefficiencies, diagnose performance gaps, and implement high-impact solutions. Collaborating across the business, you will play a key role in driving sustainable improvements and lasting change. Salary: £33,048–£35,535 Location: On-site, accepting applications from candidates within reasonable distance of any of our South-Central offices : Banbury, Basingstoke, Brighton, Chichester, Guildford, Oxford, Slough, Staines, High Wycombe & Reading Travel: Regular UK travel required (expenses covered) What you’ll do Data Analysis: Analyse operational and corporate services data against KPIs Identify performance trends and trigger deep dives where required Identifying Improvement Opportunities: Use data, SLT insights, and regional feedback to spot improvement areas Act quickly to initiate and track improvement activity in Monday.com Team Formation: Coordinate core resources and engage SMEs as needed Work collaboratively with HR, L&D, and other teams to resolve issues Root Cause Analysis: Clearly define problems and gather evidence Apply root cause tools such as 5 Whys and Fishbone diagrams Plan Development & Implementation: Develop and deliver improvement plans aligned to root causes Ensure plans are sponsored, tracked, and effectively managed Cultural & Collaborative Approach: Work supportively with operational and support teams to address challenges Communicate clearly and implement changes in partnership Impact Review: Monitor outcomes and adjust actions to ensure improvements stick Champion continuous improvement across the organisation Perform any additional duties aligned to programme delivery needs What you’ll bring Essential: Ability to embrace our values: Kindness, Respect, Integrity, Innovation Strong problem-solving and analytical thinking A proactive, hands-on “get it done” approach Excellent communication and collaboration skills Experience in operational delivery Ability to work under pressure in a fast-paced environment Adaptability and resilience when tackling complex issues Leadership and influencing skills to drive behavioural change Flexibility to travel across the UK Desirable: Experience in the employability sector and local labour markets Background in operations, process improvement, or performance management Knowledge of Lean, Six Sigma, or other efficiency methodologies Here’s what makes Fedcap a rewarding career… At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance: 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days £500 annual benefits scheme to spend at over 900 retailers Cycle to Work scheme open all year round Pension scheme with up to 5% employer match Free life assurance worth 4x your salary Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources, virtual GP and more About Us Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas. Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive. We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities. At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most. INDHP2