One of my local government clients is seeking an experienced Interim Housing Register, Allocations & Lettings Manager to support the effective delivery of their housing allocations, re-housing services, and housing register management. This role is crucial in ensuring compliance with statutory duties under the Housing Act 1996 (Parts VI & VII) and in driving service transformation within a high-demand environment. Key Responsibilities: * Oversee the operational delivery of housing register and allocations services, ensuring timely, accurate casework and customer-focused service. * Manage and improve void/re-let times, and work cross-functionally to reduce temporary accommodation use. * Provide strategic input into the delivery of council-wide housing and homelessness strategies. * Handle complex casework including homeless reviews, judicial reviews, MP enquiries, and Ombudsman cases. * Support the management and delivery of internal performance targets, KPIs, and service level agreements (SLAs). * Represent the service in panels, forums, and safeguarding partnerships (MAPPA, LSCB, Care Leavers Panels). * Collaborate with Adult and Children’s Social Care services to ensure coordinated rehousing outcomes. * Lead on improvement projects across the service area, using data analysis to drive service redesign. * Deputise for senior management and contribute to strategic workforce and service planning initiatives. Essential Skills & Experience: * Significant experience in housing allocations, lettings, and homelessness services, including operational and strategic oversight. * Strong knowledge of the Housing Act 1996, homelessness legislation, housing allocations frameworks, and the Homelessness Reduction Act. * Experience managing high-volume, complex casework with a strong focus on customer service and performance improvement. * Familiarity with housing IT systems (e.g., Locata) and confident using data to monitor service outcomes. * Skilled in project management, managing cross-service initiatives and working with multiple stakeholders. * Able to lead multi-disciplinary teams or projects and deliver improvements in a politically sensitive environment. * Comfortable dealing with complaints, judicial reviews, member enquiries, and safeguarding responsibilities. Ideal Candidate Profile: * Degree-level qualification in a related field or equivalent experience. * Knowledge of Hillingdon’s housing strategy, safeguarding frameworks, and DWP/housing benefit policies. * Positive, “can-do” attitude with a focus on delivering results and improving customer outcomes. * Excellent communication, negotiation, and leadership skills. * Strong commitment to equality, diversity, and delivering housing services that meet the needs of a diverse community