At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you'll be taking part in changing the future of everyday life.
We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexa’s natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data, efficiency, and accuracy.
Key job responsibilities
- Manage day to day operations with a team of Data Associates, Sr.Associates and Data Specialists
- Manage work prioritization and delivery based on business needs
- Ensure high quality delivery under deadlines
- Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
- Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
- Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
- Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
- Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis
BASIC QUALIFICATIONS
- A Bachelor’s Degree with relevant experience of 6+ years with 2+ years of stakeholder management
- Excellent English (written & oral), strong organizational skills and detail oriented
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership
PREFERRED QUALIFICATIONS
- Six Sigma/Green Belt Certification
- Exposure to working with technology teams and solving operational issues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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