About Us
Scale Space is an exciting joint venture between Imperial College London (a global top‑10 university) and Blenheim Chalcot (the UK’s leading digital venture builder) which runs three innovation centres covering approximately 350,000 sq. ft. in the heart of Imperial College’s White City campus.
Scale Space is a scale‑up community that provides access to the people, services, and space businesses need to succeed. Our buildings foster collisions, collaboration, and innovation among tenants, including access to Imperial College London’s research, talent, the expertise of Blenheim Chalcot’s venture building, and partnerships with other universities such as the University of Nottingham.
In partnership with Imperial College London, Scale Space manages the front‑of‑house and community aspects of Imperial’s I‑HUB building, focusing on an exceptional experience for new and existing members. We are looking for a passionate, customer‑oriented individual to help deliver on our vision for the I‑HUB.
The I‑HUB provides fully fitted, bespoke laboratory and office space for commercial R&D across nearly 175,000 sq. ft. It supports knowledge‑intensive companies and the commercialisation of scientific research, offering a home for global businesses to scale and collaborate directly with Imperial’s world‑leading academics. This co‑location model enables entrepreneurs, researchers, and businesses to share ideas and turn discoveries into new products and services.
The Role
Responsibilities include:
* Act as the first point of contact – welcome members and guests warmly and professionally.
* Know your community – greet key members by name and understand their business needs.
* Deliver a professional and welcoming front‑of‑house experience for members, visitors, and partners.
* Respond to enquiries via e‑mail, phone, and in person efficiently and graciously.
* Manage visitor check‑ins, access passes, and general building access requests.
* Assist with meeting room and event space bookings, setup, and on‑the‑day support.
* Support member onboarding, community events, communications, and general operational administration.
What We’re Looking For
* Proactive, highly organised, and naturally helpful.
* Always ready to roll up sleeves and go the extra mile.
* Warm, friendly, and approachable – you love people and it shows.
* A team player who can also thrive independently.
* A background in customer service or front‑of‑house/reception is a big plus.
Key Skills
* A true customer‑first mindset.
* Confident written and verbal communication skills.
* Comfortable with technology – particularly Outlook, Word, and Excel – and open to learning new AI technology.
* Excellent at prioritising and multitasking.
* Positive can‑do attitude – someone who sees solutions, not problems.
Benefits
* London Real Living Wage with a competitive salary and up to 10% annual bonus.
* Free lunch every day – a variety of hot meals and fresh salad options.
* 25 days paid holiday plus bank holidays.
* Life assurance.
* Pension scheme.
* £1,000 flexible benefits budget – choose from private health insurance, extra holidays, gym membership, and more.
* Ongoing learning and development opportunities.
* Access to a vibrant calendar of professional and social events.
* A welcoming community that embraces innovation and collaboration.
Blenheim Chalcot is a proud equal‑opportunity employer. Diversity is a core value and is central to our business. We strive to maximise the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought while fostering an environment where all can express themselves regardless of race, religion, sex, gender, colour, national origin, disability, or any other legally protected characteristic. We remain committed to cultivating an inclusive environment and building a diverse workforce.
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