Service Manager Youth Homelessness
Location:Livingston
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Hours:37 hours per week
Salary:£40,500 £45,000
Contract:Permanent
Working Pattern:Occasional on-call and sleepovers- typically once a month as required for service continuity
About
21 Health and Social Care are proud to be partnering with Open Door Scotland.
We have been exclusively retained to recruit a Service Manager for this impactful youth homelessness charity supporting young people aged 1625 who are at risk of, or currently experiencing, homelessness.
Many of the young people they support are care experienced and face complex challenges, including mental health difficulties, social isolation, and barriers to education, training, and employment.
This role is central to Open Door Scotlands mission providing strong, consistent leadership to ensure the delivery of high-quality, person-centred support, while maintaining a proactive, risk-aware approach to safeguarding and service delivery.
The Role
Were looking for adynamic Service Managerready to take full ownership of operational delivery. Youll lead teams, manage rotas, oversee compliance, drive quality improvement, and work closely with the CEO on strategic priorities.
This is a hands-on leadership role for someone who can make decisions under pressure, establish operational oversight quickly, and drive real change.
What Youll Do
* Lead, coach, and hold Team Leaders accountable while fostering a motivated, resilient culture
* Manage day-to-day service delivery, staffing, rotas, and operational continuity
* Use data and evidence to drive improvements and deliver actionable reports
* Ensure services meet all regulatory, contractual, and legislative requirements
* Lead safeguarding, incident response, and quality assurance processes
* Translate inspection feedback into meaningful service improvements
Who Were Looking For
* Proven senior operational experience in regulated services
* SVQ in Social Services and Health Care; SVQ4 in Care Leadership/Management (or willing to work towards)
* Confident in taking ownership in a small organisation and shaping systems, not just maintaining them
* Experienced in managing Team Leaders, staffing, rotas, and service delivery
* Experienced in safeguarding decisions and incident management
* Full driving licence and use of own vehicle for business purposes
Desirable
* HR process knowledge in small organisations (absence, capability, conduct)
* Experience in the homelessness sector
Why Join?
This is your chance to make a tangible difference for young people, lead meaningful change, and shape high-performing services. Youll have real autonomy, accountability, and the opportunity to leave your mark on a charity that changes lives.
How to Apply:
If this role sounds like the perfect fit for you, please click \"Apply\". Alternatively, for more information and a detailed job description, contact Danielle Frame at 21 Health and Social Care.
Interview Process:
Successful shortlisted candidates will be invited to attend a teams call/face to face with 21HSC staff then an in-person interview at the organisation.
About:
21 Health and Social Care are a recruitment agency offering a variety of employment positions within the Health, Social Care, Voluntary and Social Work sectors across Scotland. With over 20 years experience working within the Scottish Market we have some of the best opportunities on the market coupled with unrivalled ongoing support and advice throughout your journey with us. 21 HSC is operated by Qualified Social Workers and Social Care professionals and is a registered employer with the SSSC. xsngvjr
21 HSC Limited is an equal opportunities employer.