Overview
As a Product Manager II in our Author Services team, you will play a pivotal role in transforming our author services ordering journey, ensuring it is customer-centric, efficient, and innovative. This is your opportunity to lead impactful initiatives that support the global research community and drive business growth.
The ideal candidate brings strong e-commerce experience, a deep sense of customer empathy and the confidence to advocate for data-backed decisions with stakeholders. You should be comfortable working independently and adaptable to evolving priorities. Your hypothesis-driven approach-testing, learning, iterating-will be key to managing risks and driving continuous innovation. Collaboration is essential, as you\'ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.
Responsibilities
* Lead the discovery and delivery of optimisations to the ordering experience for our author services customers
* Review product data, customer feedback, the competitive landscape and work with internal stakeholders to identify product opportunities
* Formulate problem statements and define hypotheses that you test through experimentation and iteration
* Build a prioritised discovery/delivery roadmap that works towards outcomes aligned to business value
* Drive the product lifecycle, from planning to release
* Excellent communication skills with demonstrated ability to communicate with product managers, analysts, user experience experts, engineers, and business stakeholders alike
* Have delivered products and/or services in an ecommerce environment
* Highly developed customer empathy, balanced with business and commercial focus
* Experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management
* Self-starter: ability to work independently, adapting your approach as required
* Ownership of development and career
About the Business
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Benefits
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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