Salary: £26,780.00 per annum, plus Veolia benefits. Hours: Monday to Friday, 40 hours per week. Location: Basildon, SS13 1DL.
Benefits
* 25 days of annual leave
* Access to our company pension scheme
* Discounts on groceries and well‑known retailers
* Resources to support physical, mental and financial health
* One paid day leave every year to volunteer and support the community
* Ongoing training and development opportunities
Responsibilities
* Liaise with relevant individuals to ensure customer queries are resolved
* Escalate issues when required to management
* Drive and promote a culture of high performance and excellence in line with organisational values
* Ensure all safety concerns and near‑misses are logged on our Health and Safety Management System and closed off within agreed timescales, providing appropriate feedback to the originator
* Ensure all Veolia policies, processes and procedures are adhered to
* Ensure personnel details, including payroll, are entered into the systems correctly and within time limits
* Raise purchase orders for the supply of goods as approved by site management
* Liaise with suppliers for procurement of goods and ensure delivery timescales are met
* Process supplier invoices to ensure payment terms are met
* Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
* Control paperwork on a daily basis, including monthly rebate reporting to customers
* Ensure telephone responses meet regional expectations
* Run and send reports to customers, including regional and high‑value accounts (e.g., accounts above £7K requiring a report with the invoice)
* Proactively inform customers of any operational delays impacting their service and confirm alternative collection dates and times
* Check the customer relationship management system for queries and respond appropriately
* Work closely with regional and national account managers, CET and the sales team to maintain and foster good customer relations
Qualifications
* Essential: Administrative & Systems proficiency
* Customer Service & Communication skills
* Compliance & Process adherence
* Desirable: Experience in waste management or a similar regulated industry
We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
As a proud Disability Confident Employer, we offer interview adjustments to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles.
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