Customer Services Team Leader
Permanent, 37 hours per week
Salary: NS12 £41,771 - £44,075 per annum
We are recruiting an additional Team Leader to support the management of operations within the Customer Services Business Unit, including the day‑to‑day leadership of the team.
Our Customer Services team provides support to customers across a wide range of Council functions and operates from several locations.
We are looking for someone who is highly customer‑focused, an excellent communicator, able to use their own initiative, and motivated to make a positive difference for our customers. You will need the resilience and flexibility to thrive in a fast‑paced and constantly evolving environment.
Working alongside two other Team Leaders, you will help lead the team to ensure it continues to deliver a service that is customer‑focused, high performing, and continually improving.
You will be jointly responsible for managing a professional, experienced, and well‑respected team who take pride in the service they deliver.
We are seeking someone with demonstrable experience in delivering high‑quality customer service and a proven track record of leading a high‑performing team. Your experience does not need to be within a Council setting — we are more interested in your skills, approach, and passion for delivering excellent customer service.
We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.
We offer:
* Enrolment in the career average local government pension scheme.
* Flexi scheme.
* Hybrid working.
* A generous annual leave entitlement that increases with service.
* Family-friendly benefits.
* One days’ paid volunteering leave.
* Lifestyle benefits platform.
* Funded health cash plan.
* Free car parking*
* £10 a month gym membership at one of our four gyms in the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
For an informal chat or more information, please contact Jill Baker, Business Manager Customer Services on the phone number below.
*Free staff parking is valid until 30 June 2026.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
We will not accept CVs from unsolicited recruitment agencies.
Closing Date: Sunday 8 March 2026
Interview: Thursday 19 and Friday 20 March 2026
Customer Services Team Leader - Apply now