Location: Remote
Type: Full-time
Salary: Up to £40,000 depending on experience + share options
Safely Systems is hiring a Technical Customer Success Manager to help hospitality customers successfully implement, adopt, and scale the Safely platform across their operations.
Safely is an AI-driven operational management platform built for frontline operations across hospitality, healthcare, industrial and other sectors. We help businesses digitise workflows, improve compliance, reduce waste, monitor critical environments, and connect day-to-day operations in one intelligent platform.
This is a great opportunity for someone who enjoys working at the intersection of technology, customer relationships, and operational delivery.
In this role, you’ll own customer success across onboarding, implementation, adoption, retention, and growth. You’ll work closely with customer stakeholders across operations, compliance, IT, and site management, helping them move away from paper-based or disconnected processes and into more connected, efficient ways of working.
You’ll also work cross-functionally with product, engineering, commercial, and leadership teams to solve customer challenges, improve delivery, and identify long-term growth opportunities.
What you’ll be doing:
* Leading onboarding, implementation, training, and rollout support
* Acting as a trusted partner for strategic customer accounts
* Supporting customers across digital forms, food safety workflows, jobs and tasks, IoT monitoring, document management, inventory, and AI-powered operational support
* Troubleshooting technical and operational issues across workflows, devices, sensors, reporting, and platform configuration
* Monitoring account health, adoption, and success metrics
* Turning customer feedback into actionable recommendations for internal teams
* Identifying opportunities for account expansion and broader platform adoption
We’re looking for someone with:
* Experience in a customer-facing SaaS role such as Technical Customer Success Manager, Technical Account Manager, Implementation Manager, Solutions Consultant, or similar
* Strong technical fluency across software platforms, integrations, APIs, configuration, workflows, and troubleshooting
* Experience managing B2B SaaS customers through onboarding and ongoing success
* Excellent communication and stakeholder management skills
* A proactive, structured, and solution-oriented approach to problem-solving
Nice to have:
* Experience with IoT devices, sensors, or connected hardware
* Familiarity with digital transformation and replacing paper-based processes
* Exposure to compliance, food safety, workflow, or operational software
* Startup or scale-up experience
Why join Safely?
* Opportunity to join at an exciting stage of growth
* Flexible hybrid / remote working
* Potential equity or long-term incentive participation
* A collaborative environment with real ownership
* The chance to work at the intersection of AI, SaaS, and IoT
* A meaningful role where your work directly shapes customer success and business growth
* We know great candidates do not always match every requirement exactly. If your experience is relevant and this role excites you, we’d love to hear from you.