Join to apply for the Team Leader (Outreach services) role at Citizens Advice.
1 week ago Be among the first 25 applicants.
Hours per week: 29 hours.
Employment type: Permanent.
Location: This is a home-based role with regular travel across Derbyshire and Leicestershire. Candidates should reside in or near the areas they will cover.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. We empower people with the knowledge and confidence to navigate their challenges—regardless of who they are or what their problem is.
Join us to make a difference every day in the lives of people from all walks of life, helping them overcome obstacles such as debt, evictions, or work-related issues, through quick, easy, and effective support.
About us
The Witness Service has over 260 staff and 3,000 volunteers, providing free, independent, impartial, and confidential support to 15,000 witnesses monthly in criminal courts across England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email, and webchat, with 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 80% report improved lives due to our advice.
The Role
As Team Leader (Outreach Services), you will oversee the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a specific geographical area.
You will manage, motivate, and develop a team of volunteers supporting vulnerable witnesses through the criminal justice process.
Additionally, you will develop and maintain key local stakeholder relationships to enhance partnership working and service delivery standards and effectiveness.
Who we are looking for
Are you an experienced manager of staff or volunteers seeking a new challenge?
Do you have a passion for supporting vulnerable individuals and excellent management and communication skills?
We seek a motivated leader who thrives on delivering positive outcomes, can adapt to change, and has experience working towards targets and tight deadlines.
We offer the opportunity to create lasting change within an organization that makes a real difference in people's lives annually.
To apply
Click the 'Apply' button to visit our advert and submit your application, including an anonymous CV and cover letter explaining how you meet the criteria below:
* Experience managing and developing performance of volunteers and/or staff, including recruitment and supporting them through difficult situations.
* Experience monitoring and maintaining service delivery against targets, identifying improvement opportunities, and implementing strategic changes.
* Proven ability to build effective relationships with external and internal stakeholders.
This role is subject to enhanced vetting and barring checks, and some positions may require a Counter Terrorist Check.
Applicants must be based in England or Wales and already have the right to work in the UK, as Citizens Advice does not sponsor visas.
Citizens Advice is committed to diversity and inclusion, welcoming applications from underrepresented groups, including people of color, LGBTQ+ individuals, and disabled persons. We follow the social model of disability and will provide reasonable adjustments as needed.
Note: We may close applications early if we receive a high volume of applications.
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Information Technology
* Industries: Non-profit Organizations, Administration of Justice, and Legal Services
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