Our Assistant Manager (ACSC) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.
Responsibilities
* Helps with personnel management, which includes training, scheduling, and coaching associates
* Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
* Reviews daily employee timesheets and submits for payroll processing
* Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
* Administer check-ins and check-outs as required.
* Process guest payments, refunds, and appointment requests as required.
* Organize the Reservation Book based on Guest requests and Associate availability
* Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
* Helps develop and implement the store marketing program
* Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
* Helps oversee Center maintenance, including cleanliness, safety, and organization
* Onboards and trains all new Guest Service Associates
* Co-Leads Strut sessions with Center Manager
* Responsible for weekly bank deposits and reconciliation of cash received
* Ensure all areas of the Center, including storage room and desk are neat, clean and organized
* Performs other duties as assigned
Qualifications
* 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
* Knowledge of POS systems
* Knowledge of Computerized Scheduling Systems
* Excellent interpersonal and communication skills including written communication
* Strong organizational skills with the ability to work in a fast-paced environment
* Ability to operate machinery such as a copy or fax machine
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift 15 pounds at a time
Benefits
* $19-$23 per hour (determined based on experience) + monthly commission
* Medical, Dental, and Vision insurance
* 401k plan
* Life Insurance policy
* Paid parental leave
* Complimentary waxing services at any of our centers!
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
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