Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £27,254 - £29,540 p.a. effective from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
BCP Council is looking for a highly motivated, flexible and hardworking individual to join the Pier Amusements team as a Senior General Assistant.
We want to hear from professionals who have experience working within a Leisure Attraction setting.
They must be able to demonstrate exceptional commitment to customer service and have experience of leading a team, have strong communication skills, the ability to remain calm under pressure and be flexible to working to the demands of the role.
This is a fantastic opportunity to join an ever growing business in an amazing location.
The role involves working evenings, weekends and bank holidays.
Working directly with the Seafront Arcade Management Team, you would be responsible for overseeing the day-to-day operation of the Arcade floor. Whilst not an exhaustive list, the focus of this role will be related to:
* Responding to customers queries and complaints
* Manage and train the Arcade General Assistants
* Stock management
* Arcade Machine Maintenance - includes assembling large scale machines
* Cash handling - includes refilling change machines and reconciliation of floats
This is a unique opportunity requiring a special individual who enjoys working in a mutually supportive and collaborative team environment but also can work well on their own initiative.
Candidates must have:
* experience of working in a large-scale Family Entertainment Centre (FEC)
* experience of handling customer communications and complaints
* Cash handling experience
* experience of leading and managing a large team
Candidates would ideally have
* Knowledge of the Gambling Act 2005 LLCP
* Experience of Arcade machine maintenance
* Experience of stock control
Please note - this role will involve working in a fast paced environment with music and flashing lights. Heavy lifting is also part of the role.
This role requires a basic DBS check to be carried out.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we're not just building a workforce— we're transforming how we recognise and reward our people.
From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP