Key Responsibilities:
• Operational responsibilities:
o To liaise both internally and with external client base in relation to customs clearance issues specifically
but not exclusively.
o Relating to the generation of import operational files from scratch.
o Relating to the generation of import customs entries for both EU and ROW consignments.
o Direct engagement with customers in relation to applicable preferential duty rates and processes.
o Maintain where required support for existing clients during transition or development of new business
and/or offer support for new clients during transition.
o Direct liaison and support for clients regards issuance, and distribution of import documentation.
• Commercial responsibilities:
o Deal with client enquiries in a timely manner and share with stakeholders.
o Refer when recognised any issues or procedures likely to bring the company or their client into conflict,
or to bring the client into conflict with HMRC.
o Review and comment on import requests in relation to matters of compliance and legal requirements.
o To always comply with company training procedures and maintain a clear understanding of financial
obligations in terms of use of deferment and invoicing of same.
o Liaise with internal operational import teams to ensure all entries submitted in line with on service SOP
conditions and where appropriate ensure, guidance given regards import procedures.
o Liaise with external client base to ensure all entries submitted in line with off service SOP conditions
and where appropriate ensure, guidance given regards import procedures.
o Maintain own personal training to ensure technical knowledge remains current and valid