Position Details
* Contract Type: Temporary (March - September)
* Hourly Rate: £14.00 per hour, paid weekly through Office Angels
* Start date: Monday 30th March
* Official office hours: 9am-5pm (Monday to Thursday), 9am-2pm (Fridays). Weekend cover (max 4 hours) on a rota basis.
* Location: Based near Benton in a dog‑friendly office with free onsite parking, accessible via public transport.
* Hybrid Work: Full‐time in the office until training is completed; thereafter 3 days in the office and 2 days from home can be agreed.
Role Overview
As a Customer Service Administrator, you will be the first point of contact for our customers, offering advice and after‑sales support for products. Your responsibilities will include:
* Handling e‑commerce customer communications via email and phone
* Liaising with our fulfilment warehouse to ensure smooth order transitions
* Recording all communications, returns and stock movements
* Processing credits and identifying sales opportunities
* Spotting trends in customer feedback and sharing insights with the team
What We’re Looking For
* Experience: 2‑3 years of customer service experience preferred
* Skills: Excellent verbal, written and interpersonal communication skills
* Computer Literacy: Proficiency in Word, Excel, CRM software and order‑management software
* Traits: Approachable and self‑motivated
* Abilities: Strong attention to detail and excellent time management
Why Work With Us?
* Direct employment, ensuring you’re well looked after
* Access to discount vouchers with many high‑street brands
* Eye care vouchers
* Weekly pay
* Pension scheme option (with employer contributions)
* 28 days paid annual leave (based on weekly accrual)
Join Us!
If you’re ready to take ownership of your customer service responsibilities and contribute to our client’s high customer satisfaction rate, apply now! Your next adventure awaits.
Office Angels is an employment agency and business. We are an equal‑opportunities employer committed to improving everyone’s chance of being part of the workplace. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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