We are working closely with an independent family owned and operated garage based in Peacehaven that has served the local area for over 40 years, having recently reopened following refurbishment.
They are seeking an enthusiastic, energetic and customer focused Mechanic / Workshop Manager to be part of the team to help manage and grow the business. This is a unique opportunity to help guide and lead a small local successful business, through the next stage of development.
Key Tasks and Responsibilities:
· Ultimately responsible for all activities at the repair centre through the effective control of line supervisory colleagues, ensure business operates in line with the business plan.
· Manage and deal with all aspects of customer engagement, whilst delivering high levels of Customer service. Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly.
· Ensuring that all internal company policies and Health and Safety regulations/policies are adhered to by all members of the team.
· Ensure commercial acumen when dealing with all accounts and for day-to-day operations of the business.
Requirements
· Fully independent working and ability to run workshop / manage others.
· Effectively handle multiple priorities, organize workload, and meet deadlines.
· Hold a methodical approach to vehicle repair and undertake full automotive services and necessary repairs in accordance with company standards:
* General servicing, Diagnosing faults using computers, Brake, Clutch, Timing belt changes / repairs, Engine and gearbox stripping and fitting
· Undertake and oversee all Customer billing and generation of future business.
· Perform service write ups and completion of all documents.
Personal Qualities
· Possess a strong self-motivated work ethic, an attention to detail, be enthusiastic, friendly and approachable.
· Ensure workshop standards are always maintained.
· Strong organisational skills
· Flexible work attitude
· Strong communication skills for customer service and other interface points
· Strong leadership qualities
Qualifications and Experience:
· Previous automotive repair experience is essential holding an NVQ Level 3 Qualified or Equivalent time-served within the industry
· Familiar with the use of computers – Techman or equivalent system
· Full UK Driving Licence
Required Hours:
Monday - Friday 8:00am to 17:00hrs
Benefits
· Competitive Salary
· OTE Incentive Scheme
· 28 Days Paid Holiday (Including Bank Holidays)
· Training and development
· Subject to our full terms and conditions of employment.