Customer Complaints Manager Location: Warwick, Warwickshire (Hybrid – 2 days working from home) Salary: £27,000 excellent benefits Do you have a passion for resolving issues and delivering outstanding customer care? If you're empathetic, solutions-focused, and experienced in handling complaints, this role offers you the chance to make a meaningful difference every day. Join a growing company that values integrity, communication, and continuous development. As a Customer Complaints Manager, you’ll take full ownership of the complaints process—from investigation through to final resolution—ensuring each case is handled with care, fairness, and professionalism. What you'll be doing as a Customer Complaints Manager: Investigating customer complaints thoroughly and independently Working with internal teams and suppliers to resolve complex complaints issues Crafting clear, well-reasoned, and empathetic final response letters Communicating with customers in a respectful, understanding manner Identifying root cause analysis and recommending process improvements to reduce complaints Upholding regulatory standards and company values throughout every interaction What we’re looking for in a Customer Complaints Manager: Proven experience managing complaints and writing final resolution letters Background in a regulated sector such as insurance, finance, or motor trade Strong understanding of the Financial Conduct Authority (FCA) guidelines (desirable) Excellent communication skills—both written and verbal Attention to detail, sound judgement, and a calm, professional approach Genuine empathy and a customer-first mindset What you’ll get in return: Full training and ongoing support Hybrid working (2 days from home) Friendly, inclusive company culture that prioritises employee wellbeing Modern offices in central Warwick with free parking and easy access to Warwick Parkway Ready to be heard and make an impact? If you're looking for a role in Customer Complaints and Resolution, where your experience and compassion will truly matter, apply now and join a company where your work makes a real difference every day.